Infrastructure

Home Infrastructure

Remotely Managed Infrastructure Services

• Data Center Monitoring Services

– Servers, Network and Security Devices, Backups

– Application monitoring

• 24 x 7 Service Desk

– 3 shifts operating round the clock (follow the sun)

– Trained Backfill

•User ID Management

– Add | Modify | Delete (User | Groups)

– Mailbox Management ( Exchange | Office 365)

•Escalations to next level support for Critical Incidents

– Categorize the incident and escalate to next level if required

– Notification/Updates of Major Incidents to IT Management

•Office 365 / Google Apps set up & Administration

Managed Service Desk

Central Service Desk – Call Co-Ordinator (L1 Level)

– Provide 1st level helpdesk support for tickets logged via Phone | Email | Ticketing tool

– Call categorization and escalation to appropriate domains/Teams

Helpdesk Team Management (L1 Level)

– Manage User Escalations

– Reporting w.r.t ticket analysis and Trend

– MIS report w.r.t Service Desk

Technical Service Desk ( L1 | L2 | L3 level)

– Manage all calls w.r.t End User support (Desktop Management)

Connectwise Tool is currently used to manage Service Desk

Application Monitoring and Support

WinDream

– End to End Deployment of Windream Application

– Upgrade Windream Application

– Providing After Sales Support

– End User Support for Windream Application

– Troubleshooting Issues.

– Custom Utilities and Web Services as per client requirement.

Specialist Document Management System Support:

– End to End Deployment of IMSCAN Application

– Upgrade IMSCAN Application

– Providing After Sales Support

– End User Support for IMSCAN Application

– Troubleshooting Issues. Basic DB and IIS issues troubleshooting

– Custom Utilities and Web Services as per client requirement.

Virtualization Capabilities

Citrix Administration

– Publish Applications in XenApp

– End-User Support for Citrix Users

– Manage Citrix Profiles

Consultancy

– LAN / WAN design for SME

– Remote Hosting Solutions (Cloud | Hybrid | On-Premise)

– Designing and Implementing IT Services Management Processes

– Defining Best Practices for SME w.r.t IT Operations

– System Integration

– Backup Strategies and Best Practices

Our Infra Structure

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Skillset / Technology Summary

•Technologies

– MS Exchange

– Active Directory

– Office 365

– Citrix

– Routing and Switching

•Certified Engineers (L1/L2)

– MCSE

– CCNP

– CCNA

– MCSA

– Azure-Implementation

•ITIL Certified and PRINCE2 certified

Our Processes

Our processes are based on ISO 27001, ISO 9001 and ITIL

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Technologies

Case Studies

Read how we have worked with our clients business to deliver real value.