Remote in Sourcing

Dedicated Teams Remote In-Sourcing

Introducing Remote In-Sourcing

This document serves to introduce the Remote Software Solutions Remote In-Sourcing offering at a headline level. More detailed information is available on request.

1. Overview of Remote In-Sourcing

In contrast to Outsourcing, Remote In-Sourcing provides a dedicated team of developers and support personnel, situated in Goa, India and working only on your Business as Usual and New System activities under your direction. We take care of the administration, management and training of these personnel leaving you to focus on the work that delivers the value to your business. We also provide “backfill”, dedicated back-up personnel that ensure that you have coverage in the event of illness or loss of personnel for any reason. We do this at a materially lower cost to your organization than your current onshore operational personnel. In short, we dramatically reduce the risks, costs and hassle of your in-house software maintenance and development capability.

In contrast to Outsourcing, Remote In-Sourcing provides a dedicated team of developers and support personnel, situated in Goa, India and working only on your Business as Usual and New System activities under your direction. We take care of the administration, management and training of these personnel leaving you to focus on the work that delivers the value to your business. We also provide “backfill”, dedicated back-up personnel that ensure that you have coverage in the event of illness or loss of personnel for any reason. We do this at a materially lower cost to your organization than your current onshore operational personnel. In short, we dramatically reduce the risks, costs and hassle of your in-house software maintenance and development capability.

2. Benefits to Customers and Users of Remote In-Sourcing

The benefits to customers who use Remote In-Sourcing are:

1. Significantly reduced costs;

2. Significantly reduced personnel administration and management time and cost;

3. Increased depth of human backup of key capabilities;

4. Proven reliable documentation and other standards with regard to how things are done.

3. The Problems that Remote In-Sourcing Solves

The problems that Remote In-Sourcing Solves include:

1. High cost of in-house development and maintenance capability using own resources;

2. Lack of human backup of key resources;

3. Lack of rigour and standards with existing operations.

4. How Remote In-Sourcing Works

We undertake a comprehensive inventory of your software and database assets in conjunction with yourselves. We then agree the scope of those items that we will maintain and develop on your behalf and move the maintenance and development of these assets to our dedicated offices in Goa, India. We do this using well proven techniques that ensure a robust and sustainable solution at considerably lower cost than you can achieve using conventional methods.

5. The Technology Areas Covered by Remote In-Sourcing

Remote In-Sourcing is available for a number of Technology Areas, tailored to your exact requirements:

a. Remote In-Sourcing for Business Systems
Support and development for all your bespoke in-house developed systems.

b. Remote In-Sourcing for SharePoint
Support and development for all your SharePoint estate.

c. Remote In-Sourcing for Business Intelligence
Support and development for all your Business Intelligence needs.

d. etc
As required to support and enhance all your Business Information System needs.

6. The Phases of Remote In-Sourcing

0. Pre-Sales

We engage with you to understand your exact requirements leading to a formal proposal.

1. Inventory and Solution Proposal
Once you have accepted the proposal we deploy members of our team on-site to undertake a full assessment of your current operations including taking an inventory of all your software and database assets. We then evaluate the resulting schedule and in consultation with you agree exactly what we will be responsible for.

2. Transition
We fully analyse and document your existing software assets including comprehensive Functional Specifications, Code Appreciation Review and other technical documentation. Al of this information is made available to you and forms the basis of our commissioning activities. We then progressively move the maintenance and development of the agreed portfolio of assets to our offices in Goa, India.

3. Service Commencement
We provide the full range of agreed Business as Usual maintenance and development services. Comprising:

a. Business As Usual
Keeping existing systems running and providing support to unexpected hiccoughs and operational support requests.

b. Paying Off Technical Debt
Much in-house developed software is built to poor standards and is inefficient – we progressively identify measures that can be taken to improve the usability and reliability of your existing software systems.

c. Change Requests
Requests for enhancement and modification of in-house developed software are inevitable and to be welcomed – we provide a robust capability to rapidly and responsively take on board and execute such requests.

d. Projects
Inevitably some systems reach a point where as a consequence of poor design or substantial business growth or out-dated technology they become constraints on business operation. In other cases the business identifies major new opportunities for bespoke software. Depending on work load on the preceding three points our base line team may have sufficient capacity to take on such projects but if there is insufficient capacity we work with you to gear up our team quickly and efficiently for the duration of such new project activities and then scale back down to the base line capacity. We do this at very affordable rates making new development something that you can comfortably undertake.

This is all backed up with regular weekly, monthly, quarterly and annual reporting, Sprint Reviews, Sprint Planning and other tightly integrated collaborative working that ensures that you know exactly what your team is doing at all times. As a consequence you have full transparency and accountability notwithstanding the distance between your offices and ours. For larger assignments we also deploy a full time Project Manager cum Business Analyst on your site in order to ensure that things run smoothly at all times. This person is deployed in such a way that they blend into your landscape as part of your team.

7. Value Added Services

We work with you to enhance the value that we add to your operations on the basis of our rich and diverse experience. In particular, you not only have a technical team dedicated to your systems but you have access to the backing of our management, in-house experts and diverse skill sets so that you can easily accommodate unforeseen technology developments and needs.

Conclusion

The Remote Software Solutions Remote In-Sourcing offering provides a versatile customized service that enables you to fully maintain your in-house Business Information System assets to high standards at affordable prices that enable you to do more with your budget.

We would welcome the opportunity to present our offering to you at your convenience.

Technologies

Case Studies

Read how we have worked with our clients business to deliver real value.