Home Infrastructure

Remotely Managed Infrastructure Services

• Data Center Monitoring Services

– Servers, Network and Security Devices, Backups

– Application monitoring

• 24 x 7 Service Desk

– 3 shifts operating round the clock (follow the sun)

– Trained Backfill

•User ID Management

– Add | Modify | Delete (User | Groups)

– Mailbox Management ( Exchange | Office 365)

•Escalations to next level support for Critical Incidents

– Categorize the incident and escalate to next level if required

– Notification/Updates of Major Incidents to IT Management

•Office 365 / Google Apps set up & Administration

Managed Service Desk

Central Service Desk – Call Co-Ordinator (L1 Level)

– Provide 1st level helpdesk support for tickets logged via Phone | Email | Ticketing tool

– Call categorization and escalation to appropriate domains/Teams

Helpdesk Team Management (L1 Level)

– Manage User Escalations

– Reporting w.r.t ticket analysis and Trend

– MIS report w.r.t Service Desk

Technical Service Desk ( L1 | L2 | L3 level)

– Manage all calls w.r.t End User support (Desktop Management)

Connectwise Tool is currently used to manage Service Desk

Application Monitoring and Support


– End to End Deployment of Windream Application

– Upgrade Windream Application

– Providing After Sales Support

– End User Support for Windream Application

– Troubleshooting Issues.

– Custom Utilities and Web Services as per client requirement.

Specialist Document Management System Support:

– End to End Deployment of IMSCAN Application

– Upgrade IMSCAN Application

– Providing After Sales Support

– End User Support for IMSCAN Application

– Troubleshooting Issues. Basic DB and IIS issues troubleshooting

– Custom Utilities and Web Services as per client requirement.

Virtualization Capabilities

Citrix Administration

– Publish Applications in XenApp

– End-User Support for Citrix Users

– Manage Citrix Profiles


– LAN / WAN design for SME

– Remote Hosting Solutions (Cloud | Hybrid | On-Premise)

– Designing and Implementing IT Services Management Processes

– Defining Best Practices for SME w.r.t IT Operations

– System Integration

– Backup Strategies and Best Practices

Our Infra Structure


Skillset / Technology Summary


– MS Exchange

– Active Directory

– Office 365

– Citrix

– Routing and Switching

•Certified Engineers (L1/L2)





– Azure-Implementation

•ITIL Certified and PRINCE2 certified

Our Processes

Our processes are based on ISO 27001, ISO 9001 and ITIL


Case Studies

Read how we have worked with our clients business to deliver real value.